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Your Account, Your Rights – What You Need to Know

When you open an account with us, you're entering into an agreement that protects both you and dewasurga88.

Account creation and accessPayment and withdrawal rulesDispute resolution
dewasurga88 Your Account, Your Rights – What You Need to Know
GET HELP NOW

How to Reach Us About Your Account

Live Chat Open your account menu and tap the chat icon.
Email Support Send your account number and issue to [email protected].
Account Settings Navigate to Settings > Legal & Disputes to download your transaction history, submit a…
SECURITY & PRIVACY

How We Protect Your Data and Account

Data Encryption

All your account details, payment info and withdrawal requests travel across encrypted channels.

Cookie Policy

We use cookies to keep you logged in, remember your game preferences, and detect suspicious login attempts from new devices.

Account Verification

When you request a withdrawal, we verify your identity using the details from your account registration.

Data Retention

We keep your account details and transaction records for seven years after closure to comply with financial reporting rules and…

Your Rights

You can request access to all your personal data, ask us to correct errors, or request account closure at any…

Report Issues

If you notice unauthorized transactions, a login from an unfamiliar location, or suspect a breach, contact live chat immediately or…

Common Questions About Terms & Conditions

No. Each person may hold one account only. Creating duplicate accounts breaks our terms and we will close extra accounts without refund. If you've forgotten your login, use the password reset function or contact live chat to recover access to your existing account.

Go to Settings > Legal & Disputes and file a complaint within 30 days of the transaction. Include your account number, the transaction date and amount, and explain what went wrong. We investigate and reply within 14 days.

Deposits are final once processed to your account balance. If you made a deposit by mistake, contact live chat within 24 hours with your account number and transaction ID. We cannot guarantee a refund but we will investigate whether the transaction can be reversed with the payment processor.

Yes. We may close your account if you breach our terms — for example, using false details, attempting fraud, or breaching game play rules. If we close your account, any remaining balance may be forfeited. We will notify you by email with the reason.

We retain all withdrawal records, including verification documents and dispute details, for seven years. You can download a full transaction history anytime in Settings > Legal & Disputes.

If your account shows no login or deposit for 12 months, we may mark it inactive. You can reactivate by logging in. No funds are removed while your account remains active in our system, even if inactive.

Email [email protected] with the subject line 'Terms & Conditions Request' and your account number. We will send a signed PDF within five business days.