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How We Handle Your Personal Information

When you open an account on dewasurga88, we collect and protect personal details — your name, email, payment account and game history — according to this privacy policy.

Account data encryptedPayment info protectedNo third-party share without consent
dewasurga88 How We Handle Your Personal Information
CONTACT PRIVACY TEAM

Reach Our Support for Privacy Questions

Live Chat Open your account and jump into the chat widget on the lobby.
Email Support Send privacy inquiries to our support inbox and we'll reply within 24 hours.
Account Settings Log into your dewasurga88 account, head to Settings and select Privacy Preferences.
DATA & SECURITY DETAIL

How We Protect Your Data and Account Access

Encrypted Deposits

When you deposit via DANA, OVO, GoPay or QRIS, your payment details travel through encrypted channels.

Session Cookies

We use cookies to keep you logged in and recognise your account on return visits.

Game History Logs

Every bet, spin and withdrawal is logged in your account for transparency and dispute resolution.

Password Security

Your password is hashed before storage and never visible to our staff.

Withdrawal Verification

Before we process payouts to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the destination…

Data Deletion Requests

You can ask us to delete your personal data once your account is closed and all balances settled.

Common Privacy Questions From Our Players

Your account data remains stored for legal and compliance reasons, usually for up to three years. We stop using it for marketing or gameplay tracking. If you request deletion after closure, we remove what we can within 30 days, but may keep records required by local law.

No. We do not sell your personal information. We may share minimal data with payment processors (DANA, OVO, GoPay, QRIS) only to verify and process your deposits and withdrawals. Where local law permits, we may share anonymised game data with our studios.

Cookies keep you logged in across sessions and let us remember your preferences, such as your language and game favourites. Session cookies expire after 30 days without activity. You can disable cookies in your browser, but may need to log in each visit.

Yes. Open your account, go to Account Settings and select Privacy Preferences. You'll see your stored name, email, phone, payment accounts and recent login history. Contact support to request a full data export in writing.

Game history, bets and withdrawal records are retained for three years to support dispute resolution and meet regulatory requirements. After three years, older records are archived. You can view your full history anytime in Account History.

Contact our support team immediately via live chat or email. We'll review your account activity, reset your password and flag unusual transactions. Change your DANA, OVO, GoPay or QRIS wallet password as well to be safe.

We may update this policy to reflect new features or legal requirements. Changes are posted here with an updated date. We'll notify you via email if changes significantly affect how we use your data, so check your registered inbox.