Reference

Legal terms that protect your account and payments

Your account on dewasurga88 is yours to control. We keep your personal data, deposit history and withdrawal records secure under strict retention and access policies.

Account data protectionWithdrawal verificationSupport access 24/7
dewasurga88 Legal terms that protect your account and payments
LEGAL HELP AVAILABLE

How to contact us about account or policy questions

Live Chat Support Open the chat widget in the bottom-right corner of your account lobby.
Email – Legal Inquiries Send account, data or policy questions to [email protected].
In-Account Help Center Navigate to Account > Legal & Policy from your lobby dashboard.
SECURITY & RIGHTS

Data handling, account access and your control

Account Password & Two-Factor Auth

Your password is hashed (not stored in plain text). We offer optional two-factor authentication via email or SMS when you…

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to see which games are used most often.

Data Retention & Deletion

We keep your account and transaction history for seven years to comply with anti-fraud and tax rules.

Withdrawal Verification Process

Withdrawals are verified by matching your identity documents (ID card, passport), deposit source and bank account to prevent fraud.

Request Your Data

Email [email protected] with 'Data Access Request' in the subject line. Include your account username and registered email.

Report a Legal or Policy Issue

If you believe your rights have been violated or our policy is not being followed, contact our Legal & Compliance…

Frequently asked about account rights and policy

Yes. Email [email protected] with 'Data Access Request' and your username. We'll send you a file with your profile, deposit history, withdrawal receipts, game activity and any notes we hold about your account within 7 business days of receiving your request.

File a dispute ticket through Account > Disputes within 30 days of the transaction. Include screenshots, your bank confirmation number and the exact amount. Our team reviews it against our payment processor records and responds within 5 business days with a resolution or next steps.

No. Your payment credentials are encrypted and sent directly to our payment processor. We store only the transaction ID, amount, date and status on our servers. Your bank credentials never touch our systems.

Your account information is archived immediately when you close, then flagged for permanent deletion after 30 days. Transaction records are kept for seven years to meet legal and tax compliance rules, even after account closure.

Contact [email protected] or use in-account Live Chat. Verify your identity by providing your registered email, phone number and the last four digits of your deposit method. We'll unlock you within one business day after verification clears.

Email [email protected] with 'Account Update Request' and the exact new information. We'll verify the change against your ID document. Sensitive details like registered email and phone require identity verification before we process the update.

Accounts dormant for more than 12 months may be archived, and you'll receive a warning email. Data is retained until 30 days after your explicit closure request. Withdrawal history and transaction records are kept for seven years per legal compliance rules.